Need Help?
We're here to make your Awakendots experience as smooth as possible.
Questions about your order, sizing, shipping, or returns? We're just a message away.
Frequently Asked Questions
Find quick answers to the questions we hear most often.
Orders & Payments
Which payment methods do you accept?
We accept UPI, Credit Cards, Debit Cards, Net Banking, Wallets, and Cash on Delivery (where available).
Can I cancel my order?
Yes. Orders can be cancelled before they are shipped. Once dispatched, they cannot be cancelled.
My payment failed but money was deducted.
Most failed transactions are automatically reversed within 5–7 business days. If you still haven't received your refund, please contact us with your transaction details.
Can I modify my order after placing it?
If your order hasn't been shipped, we'll do our best to help. Contact us as soon as possible via WhatsApp or email.
Will I receive a GST invoice?
Yes. A GST invoice is automatically sent to your registered email after your order is confirmed.
Shipping & Delivery
Do you offer free shipping?
Yes. We offer free shipping on all prepaid orders across India.
How long does shipping take?
Orders are usually dispatched within 1–2 business days. Delivery typically takes 2–3 business days for metro cities and 3–5 business days for other locations.
How do I track my order?
Once your order is shipped, you'll receive a tracking link via email and WhatsApp so you can monitor its progress.
Can I change my delivery address?
Yes, if your order hasn't been dispatched yet. Please contact us immediately.
Returns & Exchanges
What is your return policy?
We offer Easy 7-Day Returns and Exchanges on Eligible products.
Can I exchange my tee for another size?
Absolutely. If the size isn't right, you can request a size exchange subject to our policy.
How long do refunds take?
Refunds are processed after the returned product passes inspection and are typically credited within 5–7 business days.
What items are not eligible for return?
Products that have been worn, washed, damaged, or returned without original tags may not qualify.
Sizing & Product Care
How do I choose the right size?
Use the Size Guide available on every product page. If you're between sizes, we generally recommend sizing up for a more relaxed fit.
What fabric do you use?
Our Premium Pima Crew Tee is crafted from premium Pima cotton for exceptional softness, breathability, and durability.
How should I wash my tee?
Machine wash cold with similar colors, wash inside out, avoid bleach, and dry in shade for best results.
Will the tee shrink or fade?
Our tees are designed to minimize shrinkage and maintain their color wash after wash.
-
Free Shipping
Across India
-
Easy Exchange
Hassle-free
-
Secure Payments
100% Safe & Secure
-
Premium Quality
Crafted to last
