RISK FREE RETURNS & EXCHANGES
All of our products carry a risk-free 7-day return and exchange window, with the exception of items marked as Final Sale. All items must be unworn (with the exception of trying on), unwashed, unaltered, and returned in their original packaging.
Bundle or Packs are non refundable, only one time size exchange is allowed.
To start a return or exchange, contact us at support@awakendots.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@awakendots.com.
Damages and issues
Please inspect your order upon reception and contact us within 48 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
All orders are eligible for a return or exchange within 7 days of purchase, with the exception of items marked as Final Sale (those Final Sale items will NOT be eligible for a return or exchange). Please get in touch if you have questions or concerns about your specific item.
Also, sale of gift cards are not refundable.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, Please allow 3-5 business days for your refund to be processed by your bank. We will refund you for all items that are returned, less the original cost of shipping ₹150).
If more than 15 business days have passed since we’ve approved your return, please contact us at support@awakendots.com.