Please inspect your order upon reception and contact us within 48 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

All orders are eligible for a return or exchange within 7 days of purchase, with the exception of items marked as Final Sale (those Final Sale items will NOT be eligible for a return or exchange). Please get in touch if you have questions or concerns about your specific item. 

Also, sale of gift cards are not refundable.

We’ll process your refund once we receive and check your returned item. Once your return is approved, we’ll initiate the refund to your original payment method. Please allow 3–5 business days for the refund to reflect in your account.

Contact us for any question at support@awakendots.com.